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Privacy statement – Contact Data

1. Introduction

   The European Commission (hereafter ‘the Commission’) is committed to protect your personal data and to respect your privacy. The Commission collects and further processes personal data pursuant to Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data (repealing Regulation (EC) No 45/2001).

   This privacy statement explains the reason for the processing of your personal data, the way we collect, handle and ensure protection of all personal data provided, how that information is used and what rights you have in relation to your personal data. It also specifies the contact details of the responsible Data Controller with whom you may exercise your rights, the Data Protection Officer and the European Data Protection Supervisor.

   The information in relation to processing operation EU Aid Explorer - Contact dataundertaken byDirectorate General for International Partnerships (DG INTPA), Unit D1 is presented below.

2. Why and how do we process your personal data ?

   Purpose of the processing operation: DG INTPA collects and uses your personal information to be able to respond to your queries. The website on the EU Aid Explorer can be used without the disclosure of personal data. However, the site also provides the users with an e-mail address leading to a functional mailbox at DG INTPA Unit D1 - If and when users contact the above functional mailbox, their e-mail address (and any other details provided in that e-mail) are processed for the purpose of answering the query. The data are not used for any other purpose.

   Your personal data will not be used for an automated decision-making including profiling.

3. On what legal ground(s) do we process your personal data ?

We process your personal data, because:

Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Union institution or body (See Article 5(1) (a) of Regulation (EU) 2018/1725.

The basis in Union law for the processing is:

Article 10 TEU and Article 15 TFEU.

4. Which personal data do we collect and further process ?

   In order to carry out this processing operation DG INTPA D1 may collect the following categories of personal data:

  • E-mail (necessary to contact DG INTPA D1)
  • Name (if mentioned in the e-mail);
  • Function (if mentioned in the e-mail);
  • Contact details (telephone number, mobile telephone number, fax number, postal address, company and department, country of residence, IP address, etc.) (If mentioned in the e-mail).

   The provision of personal data other than the e-mail address is not mandatory and will only be processed if the user chooses to send an email to with a query.

5. How long do we keep your personal data ?

   DG INTPAkeeps your personal data for the time necessary to fulfil the purpose of collection or further processing, namely for responding to any queries. Any messages and emails will be deleted at the latest 6 months after their creation and will only be kept longer if further follow-up is necessary. 

6. How do we protect and safeguard your personal data ?

   All personal data in electronic format (e-mails, documents, databases, uploaded batches of data, etc.) are stored on the servers of the European Commission. All processing operations are carried out pursuant to the Commission Decision (EU, Euratom) 2017/46 of 10 January 2017 on the security of communication and information systems in the European Commission.

   In order to protect your personal data, the Commission has put in place a number of technical and organisational measures. Technical measures include appropriate actions to address online security, risk of data loss, alteration of data or unauthorised access, taking into consideration the risk presented by the processing and the nature of the personal data being processed. Organisational measures include restricting access to the personal data solely to authorised persons with a legitimate need to know for the purposes of this processing operation.

7. Who has access to your personal data and to whom is it disclosed ?

   Access to your personal data is provided to the Commission staff responsible for carrying out this processing operation and to authorised staff according to the “need to know” principle. Such staff abide by statutory, and when required, additional confidentiality agreements.

   The information we collect will not be given to any third party, except to the extent and for the purpose we may be required to do so by law.

8. What are your rights and how can you exercise them ?

   You have specific rights as a ‘data subject’ under Chapter III (Articles 14-25) of Regulation (EU) 2018/1725, in particular the right to access, rectify or erase your personal data and the right to restrict the processing of your personal data. Where applicable, you also have the right to object to the processing or the right to data portability.

   You have the right to object to the processing of your personal data, which is lawfully carried out pursuant to Article 5(1) (a) of Regulation (EU) 2018/1725.

   You can exercise your rights by contacting the Data Controller, or in case of conflict the Data Protection Officer. If necessary, you can also address the European Data Protection Supervisor. Their contact information is given under Heading 9 below.

   Where you wish to exercise your rights in the context of one or several specific processing operations, please provide their description (i.e. their Record reference(s) as specified under Heading 10 below) in your request.

9. Contact information

  • The Data Controller

   If you would like to exercise your rights under Regulation (EU) 2018/1725, or if you have comments, questions or concerns, or if you would like to submit a complaint regarding the collection and use of your personal data, please feel free to contact the Data Controller,


  • The Data Protection Officer (DPO) of the Commission

   You may contact the Data Protection Officer ( with regard to issues related to the processing of your personal data under Regulation (EU) 2018/1725.


  • The European Data Protection Supervisor (EDPS)

   You have the right to have recourse (i.e. you can lodge a complaint) to the European Data Protection Supervisor ( if you consider that your rights under Regulation (EU) 2018/1725 have been infringed as a result of the processing of your personal data by the Data Controller.

10. Where to find more detailed information ?

   The Commission Data Protection Officer (DPO) publishes the register of all processing operations on personal data by the Commission, which have been documented and notified to him. You may access the register via the following link:

  This specific processing operation has been included in the DPO’s public register with the following Record reference: DPR-EC-01831.